1. Shipping Rates & Delivery Estimates
- Standard Shipping: Our standard shipping rate is [Insert Rate]. Delivery typically takes 5-7 business days.
- Express Shipping: Our express shipping rate is [Insert Rate]. Delivery typically takes 2-3 business days.
Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery times are estimates and may vary depending on your location and any external factors.
2. Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
3. Shipping Confirmation & Order Tracking
You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
4. International Shipping
We currently ship to [List of Countries]. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Return Policy
1. Returns
We hope you love your purchase, but if you are not completely satisfied, we accept returns within 30 days of the delivery date. Items must be unused and in the same condition that you received them, in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at [Customer Service Email/Phone Number]. Provide your order number and the reason for your return. We will send you a return shipping label and instructions on how to return your items.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us at [Customer Service Email/Phone Number]. We will process your exchange as soon as the original item is returned.
5. Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including but not limited to:
- Perishable goods (such as food and flowers)
- Personal care items (such as beauty products and undergarments)
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Customer Service Email/Phone Number] with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our Shipping & Returns policy, please contact us:
- Email: contact@ravjistorellc.com
- Phone: +1-479-227-3050
- Hours: Monday to Friday, 9 AM to 5 PM (EST)
Thank you for shopping with Ravji Store!