Refund and Returns Policy
Introduction
At Ravji Store, we strive to provide our customers with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.
Returns
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items are non-returnable, including perishable goods, personal care items, and items marked as final sale.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] with your order number and reason for return.
- Our team will provide you with a return shipping label and instructions on how to return your item.
- Pack the item securely in its original packaging and include the return shipping label.
- Drop off the package at the designated shipping location.
3. Return Shipping Costs
- If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for the return shipping costs.
Refunds
1. Refund Eligibility
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Items that do not meet our return criteria will not be eligible for a refund.
2. Refund Process
If your return is approved, we will process your refund to your original method of payment within 5-7 business days. Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.
3. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Exchanges
If you need to exchange an item for a different size or color, please contact us at [Customer Service Email] or [Customer Service Phone Number]. We will process your exchange as soon as the original item is returned and inspected.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] or [Customer Service Phone Number] with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (such as food and flowers)
- Personal care items (such as beauty products and undergarments)
- Custom or personalized items
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: contact@ravjistorellc.com
- Phone: +1-479-227-3050
- Hours: Monday to Friday, 9 AM to 5 PM (EST)
Thank you for shopping with Ravji Store!