Returns + Exchanges

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

• The item is unused and in its original condition.
• The item is in its original packaging, where applicable.
• The item has not been damaged, altered, washed, or used.
• You provide valid proof of purchase or order information.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or worn products
• Items damaged after delivery due to misuse
• Products missing their original packaging or accessories
• Clearance or final-sale items, where applicable
• Gift cards or other non-returnable products
• Items specifically identified as non-returnable on the product page

3. Exchanges

If you received a defective, damaged, or incorrect item, please contact us as soon as possible.

Depending on availability, we may offer an exchange for the same item or provide another appropriate resolution.

If you would like to exchange an item for a different product, size, color, or variation, the original item may need to be returned first. A new order may then be placed for the replacement item.

4. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us promptly with:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging, where applicable

We will review the information and work with you to determine the appropriate resolution.

5. How to Request a Return

To start a return, contact our customer support team at:

support@ravjistorellc.com

Please include your:

• Full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos, if the item is damaged or defective

Do not send products back to us before receiving return instructions. Unauthorized returns may experience processing delays.

6. Return Shipping

Unless the item was received damaged, defective, or incorrect, customers may be responsible for return shipping costs.

If the return is due to an error on our part or an item arrived damaged or defective, we will review the situation and determine the appropriate return-shipping solution.

Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error on our part.

7. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account after it has been processed.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check your bank account or payment provider.

If the refund still does not appear after the applicable processing period, please contact us at:

support@ravjistorellc.com

We will be happy to assist you.

9. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has been processed, packed, or shipped.

Once an order has shipped, it may need to be handled through our standard return process.

10. Return Processing

Returns are reviewed after they are received by our team.

The processing time may vary depending on the condition of the returned item, shipping time, order volume, and other circumstances.

We recommend keeping your return shipment tracking information until your return has been fully processed.

11. Policy Changes

Ravji Store LLC reserves the right to update or modify this Returns + Exchanges Policy when necessary.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about returns, exchanges, refunds, or your order, please contact us.